Danish-inspired design•Free shipping on every order•30-day returns•2-year warranty on every light•Questions? Our team is here to help•Danish-inspired design•Free shipping on every order•30-day returns•2-year warranty on every light•Questions? Our team is here to help•

Right of Withdrawal (EU)


Last updated: 6 October 2026

This Right of Withdrawal notice applies to consumers in the European Union purchasing from Kohiku.

Kohiku is operated by Haneda LLC, a company registered in the State of New Mexico, United States. We ship to customers in Germany, Austria, France, Italy, Spain and Denmark, where this right applies.

This notice applies to orders placed through https://kohiku.com.

Nothing in this notice limits or excludes any rights you may have under applicable consumer protection laws.

1. Your Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days, without giving any reason.

The withdrawal period expires 14 days after the day on which you or a third party nominated by you (other than the carrier) receives the goods.

For orders containing multiple items delivered separately, the withdrawal period begins from the day you receive the last item in your order.

Our commercial return window of 30 days is more generous than the statutory 14-day withdrawal period. If our 30-day return window gives you more time than the statutory minimum, the more favourable window applies.

2. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement before the withdrawal period expires.

You may notify us by:

You may use the Model Withdrawal Form provided in Section 7 of this notice, but it is not obligatory. Any clear written statement expressing your decision to withdraw is sufficient.

To meet the withdrawal deadline, it is sufficient for you to send your notification before the withdrawal period has expired.

3. Return of Goods

After notifying us of your withdrawal, you must return the goods within 14 days of the date on which you notified us.

Approved returns must be sent to:

Kohiku Returns
Rendementsweg 20 A
3641 SL Mijdrecht
Netherlands

To help us match your return to your order, please let us know before sending it, via our Returns Portal or by email to info@kohiku.com. 

You are responsible for ensuring the goods are securely packaged to prevent damage during return shipping. We recommend using a tracked shipping service and retaining proof of postage.

4. Return Shipping Costs

For withdrawals where the item is not faulty, damaged, incorrect, incomplete, or not as described, the direct cost of returning the goods is your responsibility.

We do not provide prepaid or free return labels for withdrawal returns.

Where applicable law requires us to cover or reimburse return shipping costs — for example, where an item is faulty, damaged, incorrect, incomplete, or not as described — we will do so after the issue has been reviewed and confirmed.

5. Effects of Withdrawal — Refund

Once we receive your returned goods and have inspected them, we will reimburse all payments received from you for the returned item, including the original standard delivery costs where applicable.

We will process the reimbursement within 14 days of the day we receive the returned goods back, or the day you provide evidence of having returned the goods, whichever is earlier.

We will issue the reimbursement using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

Deduction for diminished value: If the goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning, we may make a reasonable deduction from the reimbursement to reflect any reduction in value, where permitted by applicable law.

Since Kohiku offers free standard shipping on all orders, no standard outbound shipping fee is normally charged at checkout and no outbound shipping fee is normally included in the reimbursement. Any additional costs for express, premium, or upgraded delivery options are not reimbursable unless required by law.

6. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Goods that have been installed, used, altered, or damaged after delivery, beyond what is necessary to inspect their nature, characteristics, and function
  • Goods that are not in a condition suitable for resale
  • Goods missing essential parts, accessories, or components
  • Custom-made or personalised goods, unless faulty, damaged, incorrect, incomplete, or not as described
  • Any other categories excluded by applicable law

These exclusions do not affect your statutory rights if an item is faulty, damaged, incorrect, incomplete, or not as described.

7. Model Withdrawal Form

To withdraw from your purchase, you may use the model form below. Complete and return this form by email to info@kohiku.com.

MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract)

To: Haneda LLC, trading as Kohiku
500 Marquette Ave NW, Albuquerque, NM 87102, United States
Email: info@kohiku.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on (*) / received on (*): ___________________________

Order number: ___________________________

Name of consumer(s): ___________________________

Address of consumer(s): ___________________________

Signature of consumer(s) (only if this form is submitted on paper): ___________________________

Date: ___________________________

(*) Delete as appropriate.

8. Faulty, Damaged, Incorrect, Incomplete, or Not-as-Described Items

If your item arrives faulty, damaged, incorrect, incomplete, or not as described, your rights are not limited to the withdrawal right. You may also have statutory rights to a repair, replacement, price reduction, or refund under applicable consumer protection laws.

Please contact us as soon as possible through our Returns Portal or by emailing info@kohiku.com with your order number, a description of the issue, and photos or videos where available.

9. Two-Year Warranty

In addition to your statutory rights, every Kohiku light carries a 2-year warranty against manufacturing defects, LED failure, and remote malfunction under normal use. For full warranty details, please see our Warranty Policy.

10. Customer Service

Email: info@kohiku.com
Customer service hours: Mon–Fri 8am–7pm · Sat–Sun 10am–2pm UK time
Response time: We aim to respond within 48 hours.

11. Company Information

Store name: Kohiku
Legal business operator: Haneda LLC
Registered business address: 500 Marquette Ave NW, Albuquerque, NM 87102, United States
Netherlands returns address: Rendementsweg 20 A, 3641 SL Mijdrecht, Netherlands
Email: info@kohiku.com

12. Related Policies

Return & Refund Policy | Warranty Policy | Shipping Policy | Terms of Service | Privacy Policy | Contact Page | Returns Portal